Women's 925 Sterling Silver Moonstone Pendant Necklace - Huaxia Treasures Rotatable Love Planet Design

Policy Overview

Our return and exchange policy is valid for 30 days from the date of purchase. We recognize that selecting personal items online can be challenging, so all orders are eligible for return, exchange, or full refund within this 30-day window—provided you have a valid proof of purchase.Please note that damages from normal use do not qualify for replacement. Most Huaxia Treasures products must be returned unused, in their original condition, and with intact original packaging. Return shipping costs are the responsibility of the customer, and original shipping fees, as well as additional charges like gift wrapping, are non-refundable.

Exceptions for Return Shipping

We will cover the return shipping costs if the return is due to our error—such as:

• Receiving an incorrect item
• A defective product
• A missing item from your order

Key Policy Details

• Once we receive and inspect your returned item, we will process your refund or exchange (if the item is in stock) promptly.
• Exchanged items are not eligible for subsequent refunds.
• After 30 days from purchase, we can no longer offer refunds or exchanges.
• Free items included with special promotions are final sale and cannot be returned or exchanged.
• To qualify for a return, items must remain unused, in the same condition as received, and in original packaging.
• Return labels are only provided for defective products within the 30-day policy period.
• Return shipping fees vary based on product weight, your location, and the shipping method you select.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Gift cards
• Custom or personalized products
• Sage sticks, candles, and soaps that have been opened or used
• Sale or promotional items

Defective Product Support

If you receive a damaged, faulty, or incorrect item, or if your order is missing products, please contact us at huaxiatreasures@outlook.com. We’re committed to ensuring your complete satisfaction and welcome your feedback to help us improve our services. Feel free to reach out anytime—we value your input!Additionally, defective items purchased within 1 year (with valid proof of purchase) may qualify for a special promo code, offering 50% off the same product.

Return Requirements

• A valid receipt or proof of purchase is required to process your return.
• Important: Do not send returns to the address printed on the original package.

Refund Processing

Once your return is received and verified, we will send you an email to confirm whether your refund has been approved or denied. Approved refunds will be processed within 1 week, and the funds will be automatically credited back to your original payment method (e.g., credit card). Original shipping costs are non-refundable.If you haven’t received your refund after following these steps, please contact us at huaxiatreasures@outlook.com.

Late or Missing Refunds

If your refund hasn’t arrived:

• Double-check your bank account statement.
• Contact your credit card company—refunds may take time to post officially.
• Reach out to your bank, as processing periods for refunds can vary.
• If the issue persists, contact us at huaxiatreasures@outlook.com.

Exchange Process

We only offer exchanges for items that are defective or damaged. To exchange a product for the same item, please email us at huaxiatreasures@outlook.com.

Gift Return Guidelines

• If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit equal to the return value. A gift certificate will be sent to you once the return is processed.
• If the item was not marked as a gift, or if the giver had it shipped to themselves first, the refund will be issued to the original purchaser, who will be notified of the return.

Returns Without a Provided Label

When returning items without a pre-issued label, you are responsible for covering all return shipping costs. These costs are non-refundable, and if your refund is approved, the return shipping fee will be deducted from the refund amount.You may use any shipping method of your choice, but we strongly recommend selecting a carrier that provides a tracking number. Please keep this tracking number for your records—Huaxia Treasures is not liable for lost packages sent via non-trackable shipping services. Delivery times for exchanged items may vary depending on your location.

Contact Us

If you have any questions or need assistance with returns/exchanges, please reach out via:Email: huaxiatreasures@outlook.com

Return Shipping Address

Company Name: Huaxia TreasuresFor the full detailed return address, please send an email to huaxiatreasures@outlook.com.