Returns & Exchanges

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Shipping, Tracking & Delivery

Do you ship internationally?

Yes, we sure do! We ship to almost all countries around the world—only excluding the ones listed below. Unfortunately, shipping restrictions prevent us from delivering to these regions right now, but we’re actively working to resolve this. Thank you for your understanding!BahamasYemenCubaIranSudanSyria
How to track my order ?

If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order. Then if the item is shipped, you also will immediately receive a shipping email.
If you need any further assistance with tracking your order. Please contact us in following ways:
E-mail: huaxiatreasures@outlook.com
How long does it take for an order to arrive?

We can ship to the world & Worldwide free shipping for orders over $69.99.
We ship to almost every country in the world. We also offer paid Express Couriers (DHL) as an alternative option.
Delivery Time

Order Processing: 2-5 Business Days.
Express Shipping Time (DHL): 6-8 Business Days.
Standard Shipping Time: 7-20 Business Days.
Country Shipping Time
United States 8-14 Business Days
Canada 8-14 Business Days
Australia 8-15 Business Days
United Kingdom 7-12 Business Days
Mexico 10-16 Business Days
Germany 7-12 Business Days
Italy 7-12 Business Days
Singapore 8-14 Business Days
France 7-12 Business Days
Spain 7-12 Business Days
Netherlands 7-12 Business Days

Note:

1. Other countries not in the list, please see the actual payment page or contact our customer service.

2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.



Wrong Shipping Information

If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.
Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
Contact us at huaxiatreasures@outlook.com
I received a tracking number but it hasn't been updated-What should i do?

Here’s why your order shows "shipped" but no logistics updates:All our products are handcrafted. After the item is handed to the carrier, the tracking number will be uploaded to your order page later.For international shipping, the package takes 3-5 days to reach the international shipping hub airport from the production site. No logistics updates during this inland transport phase—tracking will only update once the package arrives at the hub and is scanned.If you still can’t track your order after this period, email us at huaxiatreasures@outlook.com. Thank you for your understanding!
Will my order be shipped in one package?

For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.
The package is being delivered by the carrier but l wasn't athome, what should l do?

Please contact the carrier. Usually, they will resend your package on the next working day, but sometimes they may ask you to pick up your package at your local post office/access point.

If you need any assistance, please contact us in the following ways:
E-mail: huaxiatreasures@outlook.com

I haven't received myitems - Whom should l contact?

If you have not received your order within the expected shipping times (check delivery times), please contact us in the following ways:
E-mail: huaxiatreasures@outlook.com

We will always be at your service to help you locate the package and keep you informed all the way.

Before contacting us, you may also try contacting your local post office if your tracking number shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know ASAP.
Why is my order late?

Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.

You know sometimes something was out of our control but we are trying our best to solve your problem.

If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.

Shopping & Discounts

How do l place an order?

It's very simple to buy from Huaxia Treasures
In order to help you, we have prepared a short step-by-step guide below:

Select the product you wish to buy.
Choose the right color/variant/size/quantity you would like. For bracelets and necklaces please read the product description for the length of the item. When you are ready, click "Add to cart" or "Buy it Now".
If you have a "Discount code", you can apply it on the checkout page.
Confirm all your details and shipping method is correct. When you are ready, click "Continue to payment".
Finally, enter your payment details. When you are ready, click 'Pay Now.
Waiting for shipment. :) As soon as your order is processed and shipped, we will send you your order and shipping confirmation email.

Enjoy the rest of your day!

If you need any help please go to our contact us page so we can assist you here.
I tried to use a discount code and it didn't work.

For the usage of the discount code:
Check to make sure the code was copied properly and click “APPLY”, and then the price will change. If the code still doesn’t work, please contact us: huaxiatreasures@outlook.com
Discount codes cannot be combined. Only one discount code can be used at checkout.
If you have any questions, do not hesitate to contact us via e-mail: huaxiatreasures@outlook.com
Can I make changes to my order after placing it?

Usually, we can modify the order information for you before delivery, such as zip code, address, product replacement, etc. But please contact us as soon as possible.

please contact us in following ways:
E-mail: huaxiatreasures@outlook.com
How do l cancel my order?

As soon as you place your order, we’re on it – We know you want to receive your package ASAP! Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are only able to cancel your order if it has not been processed at our warehouse. In case your order is already forwarded to the carrier, unfortunately, we can't cancel it, so it is important to contact us ASAP.
I made a mistake with my address.

Please check your address on your confirmation email which is sent after purchase.

If the product has not been shipped, don't worry, please send us the correct address as soon as possible so that it can be changed.
If the product has already been shipped, we are sorry for that. Anything can’t be changed in this situation. Maybe you can pay more attention to the logistics, you can get it from your local post office when your package arrives your country. We sincerely apologize for any inconvenience that we caused.
Please contact us by email: huaxiatreasures@outlook.com within 24 hours of placing your order.
Will I receive a confirmation email when I place the order?

Yes. You will receive a confirmation email shortly after placing your order. To ensure that this goes into your inbox please add huaxiatreasures@outlook.com to your contacts, otherwise your confirmation email may end up in your spam folder. If you have not received your order confirmation email please contact us.

Products & Care Instructions

If my bracelet broke, can I restring it?

Yes, you can.


There are the following steps to re-string the bracelet

1. The first step is finding the right elastic cord for your bracelet. You need some of stretchy elastic cord. It is recommended that the color of the elastic cord be similar to the color of the beads.
2. Cut a piece of cord the size of your bracelet, plus leave yourself at least three inches of elastic on each side to tie your knots and you can use the wire clippers are not the sharpest for this but they work or you can use scissors.
3. String your beads on the elastic while it is on the spool, and use a ​bead stopper to avoid having the beads slip off the cord. Pre-stretch your cord by pulling on each end before stringing. This is a really important step.
4. One key to successful results is to use a surgeon's knot to tie the elastic. The surgeon's knot is the most reliable knot for elastic bracelets. A surgeon's knot is a square knot (also known as a reef knot) with an extra loop through. The extra loop helps keep the knot from slipping. You can add an extra half knot on top of the surgeon's knot just in case.
5. After cutting the elastic cord, add a dab of glue to the knot. If possible, cover your knot. This makes your elastic bracelet look nicer, but also protects the knot from wear caused by rubbing between two beads.
If you have any questions during the process, please feel free contact us: huaxiatreasures@outlook.com
How do I take care of my jewelry?

Jewelry Care Tips

Jewelry is delicate by nature, and damage caused by normal wear and tear will not be covered for replacement. Please follow the guidelines below to ensure proper care and extend its lifespan.

  1. Keep it dry: Moisture is harmful to jewelry. It can cause cracking, loss of luster, and water stains. Always remove your jewelry before swimming, showering, bathing, or cleaning with household chemicals.
  2. Avoid chemicals: Harmful chemicals are present in lotions, perfumes, and hairspray—keep jewelry away from these products.
  3. Put it on last, take it off first: To minimize chemical exposure, wear jewelry as the final step of your routine and remove it first when undressing or finishing activities.
  4. Special material care: Leather jewelry must not come into contact with water or moisture. Plated jewelry should be completely dry before storage, as moisture leads to natural tarnishing.
  5. Know when to remove it: While most people remember to take off jewelry before bed, don’t forget to remove it during swimming, gardening, cleaning, or sports—these activities increase the risk of damage.

Special Care for Sterling Silver Jewelry

Sterling silver requires specific maintenance to preserve its shine and longevity.Sterling silver tarnishes when exposed to salt air, chlorine, sulfur, humidity, sweat, cosmetics, household bleach, and other strong chemicals.To prevent tarnishing as much as possible, store your sterling silver jewelry in a safe, dry place when engaging in the following:

  • Household chores and outdoor work
  • Showering, bathing, or swimming in pools, hot tubs, hot springs, or the ocean
  • Using lotions, hair products, fragrances, or other cosmetics
  • Exercising at the gym or playing contact sports
  • Preparing meals

How to Restore Tarnished Silver

While proper care can reduce tarnishing, it is inevitable over time. Whether tarnished silver can be restored to its original state depends on the severity of discoloration.

  1. Laundry detergent + aluminum foil: This is a gentle and affordable method to remove tarnish. It is less likely to scratch the silver surface compared to harsher treatments.
  2. Baking soda (sodium bicarbonate): Baking soda dissolves dirt, grease, and grime, making it an effective way to remove tarnish from silver jewelry.
How can I clean the bracelet or something？

Following are the cleaning steps for gemstone bracelets:

  • First, clean your bracelet with warm water. Do not use detergent.
  • If there is any discoloration or build upon the beads of your bracelet, then clean it with a soft cloth before using warm water on it.
  • To clean the beaded bracelets, scrub them gently with a soft cloth and dry them softly with a dry cloth.
  • In the end, polish the metal-plated beads with a clean, soft cloth.

 

Following are the cleaning steps for wood beads :

  • Firstly, you can wash your wood beads only if necessary. Wash them by hand with just warm water or a small amount of liquid dish soap if necessary. Pat dry and hang it.
  • You can re-oil your bodhi seed beads, and add a fragrance if you wish. Rub a small amount of organic walnut oil, beeswax, or mineral oil in your hand along with an essential oil (optional) and then rub into your wood/seed seeds thoroughly.
  • If you live in a dry climate this may need to be done every few months to maintain the beads but otherwise once a year may be sufficient. Over time your natural beads will darken. This is a normal process.

Returns & Exchanges

How do l return my order?

We understand how difficult it can be to choose personal items online. Don't worry! Our policy lasts 30 days. All orders can be returned/exchanged for a full refund within 30 days, with proof of purchase. Refunds do not include shipping cost.

Please send the following tohuaxiatreasures@outlook.com, so that we can help you as quick as possible:

  • Order number
  • A photo image of the product
  • Name of product
The item l received doesn't look like the picture on the website.

We understand how difficult it can be to choose personal items online. Don't worry! Please send us a picture of the item and order number tohuaxiatreasures@outlook.com you received so we can confirm the correct product was shipped.
My item is broken.

We're sorry to hear that you've received an broken item.

Don't worry! We'll do our best to help you with this. Please reach out to our customer support at our contact us page.

Please try to have the following information to send tohuaxiatreasures@outlook.com, so that we can help you as quick as possible:

  • Order number
  • A photo image of the product
  • Name of product
My tracking shows my package is being returned to senderWhat should l do?

If your tracking is showing as being returned, don't worry! We'll make sure to help you with this.

Please try to send theorder number and tracking numbertohuaxiatreasures@outlook.com, so that we can help you as quick as possible:
What is your return policy?

REFUND AND EXCHANGE
 
Our policy lasts 30 days. We understand how difficult it can be to choose personal items online. Therefore, all orders can be returned/exchanged for a full refund within 30 days, with proof of purchase**damages caused by regular wear do not qualify for a replacement. Please note you may return most Huaxia Treasures items (unused) in their original packaging. The cost of return shipping is not included. Shipping costs and additional service charges such as gift wrap are non-refundable.
However, we will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

You’ll receive a refund or replacement once we receive the item back if the item is in stock.

Please note that after an exchange is made, the item(s) do not qualify for refunds.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Free items from special offers are final sale. Please note that returns and exchanges are not available in this case.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return labels will be provided only for defective products within the policy time.
Return shipping costs vary depending on the product weight, your shipping location, and the express delivery you choose.

Additional non-returnable items:
- Gift cards
- Personalized products
- Sage sticks, candles, and soaps after being opened or used.
- Sale items (special offers)

If the item you ordered is damaged/faulty or if you received an incorrect item or missing an item, contact us: huaxiatreasures@outlook.com
Please give us an opportunity to serve you better! Our ultimate goal is to be sure you are 100% satisfied. We want to hear from you and know where we could have improved! Send us an email anytime. Thanks so much!
Defective items purchased within 1 year with proof of purchase may request a special promo code for 50% off the same item.


To complete your return, we require a receipt or proof of purchase.
Note: Please do not return your purchase to the address shown on the package.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 week. All shipping costs of the original order are non-refundable.
If you’ve done all of this and you still have not received your refund yet, please contact us at huaxiatreasures@outlook.com


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at huaxiatreasures@outlook.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at huaxiatreasures@outlook.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Returns Without Label
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You may use your own shipping method. We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. Huaxia Treasures is not responsible for packages lost in transit if sent via a non-trackable carrier. 
If you have any problems, please contact us in following ways:
E-mail: huaxiatreasures@outlook.com

Our shipping address for returns is:
Company Name: Huaxia Treasures
Please email huaxiatreasures@outlook.com for detailed address
I received the item but I don't like it

It’s a bummer to hear the product didn’t meet your hopes after you received it! No stress—we’re here to help resolve this for you. Reach out to us whenever you need at huaxiatreasures@outlook.com, and make sure to check our return policy to get clear on the steps.